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Refund Policy for Hexerve (Doing Business As CreditNuvo)

Effective Date: 12/17/2024

At Hexerve (“Company,” “we,” “our,” or “us”), doing business as CreditNuvo, we strive to provide excellent credit repair services to our clients. If you are not satisfied with our services, we offer a 60-Day Refund Policy under the following terms and conditions:

 

1. Eligibility for a Refund

You may be eligible for a full or partial refund if:

  • You have used our services for fewer than 60 days from the date of purchase.
  • You can demonstrate that we failed to deliver the agreed-upon services as described.

 

Refunds will not be provided if:

  • The 60-day refund period has passed.
  • The services have been rendered in full as agreed upon.
  • You fail to provide necessary information or documentation required to complete the services.

 

2. Requesting a Refund

To request a refund, please:

  1. Contact our support team at info@creditnuvo.com with the subject line Refund Request.
  2. Provide the following details:
    • Full name and contact information.
    • Proof of payment (e.g., transaction ID, receipt).
    • Reason for the refund request.

 

We will review your request and respond within 7 business days.

 

3. Processing Refunds

  • If your refund is approved, it will be processed back to the original payment method.
  • Please allow 7-10 business days for the refund to appear on your account, depending on your bank or payment processor.
  • Hexerve (dba CreditNuvo) is not responsible for delays caused by financial institutions or third-party payment platforms.

 

4. Partial Refunds

In some cases, we may offer partial refunds if services have been partially rendered or completed.

 

5. Non-Refundable Services

The following are not eligible for a refund:

  • Digital products, such as e-books or online courses, once accessed or downloaded.
  • One-on-one consultations that have already been provided.

 

6. Contact Us

If you have any questions about this Refund Policy or need further assistance, please contact us:

  • Email: info@creditnuvo.com
  • Address: 80 Broad Street, 5th Floor, New York, NY 10004

 

Thank you for choosing Hexerve (dba CreditNuvo). We value your trust and are committed to ensuring your satisfaction with our services.